Australian mobile carriers employ standardised retention playbooks with six core tactics. Square Deal’s AI coaching engine identifies each one in real-time, provides market-verified price anchors, and guides you to the optimal outcome.
Select your carrier in the demo. The coaching engine loads carrier-specific plan data, MVNO alternatives on the same network, and current regulatory leverage events.
Australia's largest mobile network. Highest premiums, most aggressive retention program.
Singtel-backed with a deep retention playbook. Sub-brands Amaysim and SpinTel offer the same network at a fraction of the price.
Third-largest carrier. Their own MVNO Felix undercuts them at $25/month for unlimited data.
Positioned as budget, but recent price increases have eroded that advantage. Room to negotiate.
These are documented retention strategies used across all major Australian carriers. The coaching engine detects each pattern and delivers a tailored counter-response.
"We value you as a customer" — emotional acknowledgment designed to satisfy without offering a price reduction. A stalling mechanism.
A single-use credit that resolves the complaint ticket without reducing ongoing revenue. The same bill returns next month.
Costs the carrier virtually nothing to provision. Creates perceived value while avoiding any reduction to the monthly rate.
Wholesale cost to the carrier is 30–40% of retail price. Designed to increase perceived plan value without lowering the bill.
Offered alongside a discount to prevent future switching. In a deflationary market, a 24-month lock-in means missing better deals.
The hold period is strategic. The follow-up offer is calibrated to whatever price threshold the customer signals beforehand.
Every offer is scored against your calculated target price and current market rates in real-time.
Two AI agents conduct a full retention negotiation while the coaching engine analyses every tactic and offer. Select your carrier and observe the outcome.
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