Long-term customers pay more than new signups for the same service — on mobile, NBN, energy, and insurance. The gap averages $180-480 per year, per service. Square Deal helps you see the gap and close it, without switching.
Comparison sites solve one half of the market — users who are ready to switch. But switching only happens 10-15% of the time. The majority stay because switching has real friction: time, ecosystem lock-in, 2FA tied to your number, billing integrations.
Square Deal solves the other half — helping the 85-90% who stay capture the gap through negotiation. The calculator is free. The coaching is the product.
Coaching is the primary instrument. Watch a simulated Telstra retention call — the AI coach detects tactics as they happen and delivers real-time guidance. If the call doesn't produce a save, we'll help you explore alternatives.
Choose the plan that fits your needs. Every plan is designed to pay for itself on the first call.
Square Deal listens to your retention call in real-time. It detects tactics the moment they happen — loyalty deflections, one-off credits, stalling, artificial urgency — and delivers a suggested response on screen within two seconds. The response is calibrated to your specific provider, plan, and the tactic just used against you. When the offer hits your target range, it tells you to lock it in and request written confirmation before hanging up.
Price anchors are cheaper plans on the same network that you can cite during your call without actually switching. For example, if you're on Telstra, the coach might surface a Belong plan at $20 less — same Telstra network, same coverage. You're not threatening to leave; you're showing the rep what their own parent company charges new customers. That's harder to dismiss than a competitor quote.
Most people don't, even when the data says they should. Annual telco churn in Australia is only 10-15% despite massive loyalty tax exposure. If you're going to stay anyway — and statistically you probably will — the smarter move is to negotiate. One call to retention typically recovers $180-480/year with zero switching friction. If that call doesn't work, switching makes sense, and we'll help with that too.
Yes. The calculator and your negotiation brief are completely free, no signup required. The coaching product — real-time AI guidance during your actual phone call — is what we charge for. We want you to see the gap first. Most people who see the number want help closing it.
See what you're overpaying. Then decide if you want help closing the gap.